Our Guarantee & Warranty

1-Year Limited Warranty

This warranty covers every watch we make for 1 year from the original purchase date against defects in materials and workmanship.

If something goes wrong because of how the watch was built — not how it was used — we’ll make it right.

What’s Covered

For 12 months from your purchase date, we’ll repair or replace, at our discretion:

The watch head (movement, case, crystal, crown, caseback)
Any included bracelet or strap hardware (buckles, clasps, pins, screws)
Manufacturing defects in materials or workmanship

Repairs may be done with new or equivalent-to-new parts. In some cases, we may send you parts to install (for simple things like straps, pins, etc.), or we may ask you to send the watch in.

Water Resistance & Water Damage

Every watch is water-tested before it leaves the factory.
When you get one, check the crown is tight (use a t-shirt to really twist it down) and drop it in a glass of water, overnight.
If your watch shows signs of moisture the next morning, before you set the time, contact us immediately. That’s on us.
however, once you pull the crown and set the time, water damage is not covered under this warranty.

Why? Because at that point, how the crown was used (open, not fully pushed in, used underwater, etc.) is out of our control. We build and test them hard, but we can’t guarantee how they’re handled afterward. So get it and test it now. Don't come back after a few weeks and complain it didn't hold up at the beach, because we tested that it would be.

What’s Not Covered

This warranty does not cover:

Water damage after the crown has been pulled / time has been set
Normal wear and tear (scratches, dings, strap wear, fading, etc.)
Damage from accidents, drops, crushing, impacts, or abuse
Damage from misuse
Loss or theft

We market these watches to people who are hard on gear. We understand things happen. There’s a line between honest defect and damage from use — that line will get tested, and when it does we’ll look at each case in good faith. But not every broken watch is a warranty issue.

How to Get Service (RMA Required)

Before you ship anything, you must get an RMA (Return Merchandise Authorization).

Contact us
Email: contact@outcastwatch.com
Include:
- Your name and contact info
- Order number / proof of purchase (I might be able to look you up)
- Photos or video of the issue (front, back, and any damage)
- A short description of what happened and how the watch has been used
Get your RMA number and instructions
We’ll review your case, let you know if it appears to be a warranty issue or not, and give you:
- An RMA number
- Shipping instructions
- Whether we’ll be sending parts, asking for the watch back, or suggesting a paid repair
Ship only after RMA is issued
- Put the RMA number on the outside of the package and inside on a note.
- Watches sent without an RMA may be refused or returned to sender.

Our Options

If your claim is approved under warranty, we may, at our discretion:

Repair your existing watch
Replace it with the same model or a comparable model
Send you parts for a simple fix you can do yourself

If it’s not a warranty issue, we’ll tell you what we see and, where possible, offer a reasonable paid repair option.

That said, this stuff was written by lawyers to protect me, but so far, anyone that contacted me, was responded to immediately, and I solved the issue as fast as I possibly could, at my expense, even the water issues. But that's because I'm cool like that, not because I have to:)

So if you have any issue, just contact me first, before doing anything else. Give me a chance to make it right. I want you happy.

Legal Stuff (Short Version)

This is a limited warranty. It gives you specific legal rights, and you may have other rights depending on where you live. We don’t cover indirect or consequential damages (like lost time, lost use, or any other costs beyond repair/replacement of the watch itself), as allowed by law.